{"id":3076,"date":"2016-11-28T16:23:02","date_gmt":"2016-11-28T10:53:02","guid":{"rendered":"https:\/\/saleschakra.com\/en\/?p=3076"},"modified":"2016-12-02T14:52:12","modified_gmt":"2016-12-02T09:22:12","slug":"sales-manager-improve-sales-prospecting","status":"publish","type":"post","link":"https:\/\/saleschakra.com\/en\/sales-manager-improve-sales-prospecting\/","title":{"rendered":"Roadmap for a Sales Manager to Improve Sales Prospecting"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; class=&#8221;para&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; el_class=&#8221;custom-inline-icons-twt&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1480332685267{margin-bottom: 5% !important;}&#8221;]Ah, the never-ending question that we hear from our customers. \u201cReps are lazynot motivated\u201d, \u201creps are unproductive\u201d, \u201creps are not efficient enough\u201d. Sounds familiar?<br \/>\nBut in the end, what does it even mean to be productive. When we ask them for this definition it just gets confusing.<\/p>\n<p>Let\u2019s clarify first, what is sales reps productivity?<\/p>\n<p>It\u2019s a metric, each to its own too. To some, it\u2019s calls per hour, closure per interaction, power conversations and overall greater sales velocity.<\/p>\n<p>In one sentence &#8211; it\u2019s about having effective conversations with prospective customers. Ideally, your ideal customers with actual needs rather than the ones who are only window shopping.<\/p>\n<p>I\u2019m certain you understand it is more than just calling non-stop. For all you know, they could be calling some hotline.<\/p>\n<p>Don\u2019t get mistaken, though. Sales is still a numbers game. The way sales funnel is, the more you put into, the more you get out of it. But the ratio of that depends on sales manager\u2019s effort too. How well prospecting plan is developed, what strategic approach manager took?<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"img-drop aligncenter wp-image-3097 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/pipeline.png\" alt=\"pipeline\" width=\"1024\" height=\"512\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/pipeline.png 1024w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/pipeline-300x150.png 300w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/pipeline-768x384.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/pipeline-1000x500.png 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>But, less yapping more answering questions, right?<\/p>\n<h3>Let me clarify first &#8211; not all reps are designed for fanatical prospecting (thanks to Jeb Blount for the term).<\/h3>\n<p>You may implement this 5 step plan right away, but it still starts with hiring the right talent. And among all the traits and experiences coachability is the most important trait you\u2019re looking for.<\/p>\n<p><a href=\"https:\/\/saleschakra.com\/en\/most-revealing-sdr-interview-questions-is-available-right-away\/\" target=\"_blank\"><img decoding=\"async\" class=\"cta-img aligncenter wp-image-3746 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/11\/most-revealing-ques-cta.png\" alt=\"most revealing ques\" width=\"768\" height=\"330\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/11\/most-revealing-ques-cta.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/11\/most-revealing-ques-cta-300x129.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a><\/p>\n<p>Another fact &#8211; prospecting changed in 2016. It\u2019s been changing for some time now, but cold-calling is less and less effective nowadays. Thanks to the internet, the buyer is more than ever in control and regular sales pitch just doesn\u2019t work as well as it used to. You have to understand when the buyer is ready to engage and when it\u2019s just way too early.\u00a0<a href=\"http:\/\/blog.hubspot.com\/sales\/what-is-the-buyers-journey\" target=\"_blank\">Hubspot has this defined as a Buyer\u2019s Journey.<\/a> If you approach a buyer at the awareness stage and offer him to buy something from you &#8211; 99.9% he will say no.<\/p>\n<p>So, how do you make reps prospect more nowadays?[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1480331674972{margin-bottom: 5% !important;}&#8221;]\n<h3>First, set well-defined Ideal Customer Profile (ICP)<\/h3>\n<p>Defining your ICP should be the first thing you do as a sales manager. It\u2019s so important that you shouldn\u2019t move a single step without knowing who you\u2019re after.<\/p>\n<p><img decoding=\"async\" class=\"img-drop aligncenter wp-image-3092 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/ideal-customer.png\" alt=\"ideal-customer\" width=\"1024\" height=\"512\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/ideal-customer.png 1024w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/ideal-customer-300x150.png 300w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/ideal-customer-768x384.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/ideal-customer-1000x500.png 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>To setup a proper ICP you have to answer these questions:<\/p>\n<ul>\n<li>What industry you\u2019re after?<\/li>\n<li>Geo-specific or not?<\/li>\n<li>What company size?<\/li>\n<li>Who in the company?<\/li>\n<li>Any other demographics?<\/li>\n<li>What challenges they face?<\/li>\n<li>Even consider the way they talk.<\/li>\n<\/ul>\n<p>This should put you in their shoes and help to understand why they want to buy something from you. And the way that something should be sold.<\/p>\n<p>So, what are you waiting for? Go ahead and set up that ICP matrix, I\u2019ll wait.<\/p>\n<p>Got it? OK!<\/p>\n<p>Now your sales reps know who they\u2019re looking for. This is the most essential part of any prospecting strategy. Now your reps will know the right person when all those parts check out. It\u2019s very similar to BINGO. You just check aimlessly if you got the right combination and once the final part clicks in &#8211; BINGO! You got a perfect potential customer.<\/p>\n<p>Your reps now know who to look for, but the question remains HOW they do it? How do they find that perfect customer?[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1480331841964{margin-bottom: 5% !important;}&#8221;]\n<h3>Simply using the right tools for the job.<\/h3>\n<p>They can\u2019t just guess a name, phone number or an email address, right?<\/p>\n<p>A sales rep is just as effective as the tools he\u2019s using.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"img-drop aligncenter wp-image-3098 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/productivity.png\" alt=\"productivity\" width=\"1024\" height=\"512\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/productivity.png 1024w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/productivity-300x150.png 300w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/productivity-768x384.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/productivity-1000x500.png 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>So, set the right toolkit on your own first and test it. Find some prospects yourself to understand the functionality and issues your reps might be facing when using this or that tool. You have to get your hands dirty first.<\/p>\n<p>I suggest 3 categories of tools to equip your rep:<\/p>\n<ul>\n<li>Basic templates to prep them (<a href=\"http:\/\/www.jillkonrath.com\/buyers-matrix\" target=\"_blank\">Buyer\u2019s Matrix<\/a>,\u00a0<a href=\"https:\/\/saleschakra.com\/en\/customer-profiling-sales-questions-to-identify-the-right-prospect\/\" target=\"_blank\">Prospecting Questionnaire<\/a>, Qualification Matrix etc.)<\/li>\n<li>Data Sources to dig you ICP (LinkedIn Premium,\u00a0<a href=\"http:\/\/data.com\" target=\"_blank\">data.com<\/a>, DiscoverOrg, RainKing)<\/li>\n<li>Sales Acceleration Tools to get them cracking (<a href=\"https:\/\/hubsell.co\/home\" target=\"_blank\">Hubsell.co<\/a>, Growbots, PersistIQ)<\/li>\n<\/ul>\n<p><a href=\"https:\/\/saleschakra.com\/en\/download-the-definitive-guide-to-sales-acceleration\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"cta-img aligncenter wp-image-3093 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/improve-sales-prospecting-sales-acc-cta.jpg\" alt=\"improve sales prospecting sales-acc-cta\" width=\"768\" height=\"330\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/improve-sales-prospecting-sales-acc-cta.jpg 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/improve-sales-prospecting-sales-acc-cta-300x129.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a><\/p>\n<p>Each of those will make your reps life that much easier. But they still need goals, no?<\/p>\n<p>Yes!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"img-drop aligncenter wp-image-3090 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-productivity.png\" alt=\"happy-productivity\" width=\"1024\" height=\"512\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-productivity.png 1024w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-productivity-300x150.png 300w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-productivity-768x384.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-productivity-1000x500.png 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1480328820799{margin-bottom: 2% !important;}&#8221;]\n<h3>Setting right expectation is the key.<\/h3>\n<p>Tell reps what do you expect from them on a successful day. Setting up a first appointment? Maybe nurturing prospect for the demo?<\/p>\n<p>If you\u2019re a new sales manager, I imagine it\u2019s difficult to set these expectations. Especially if goals change weekly. But start breaking it down:<\/p>\n<ul>\n<li>Amount of new connections daily \/ weekly<\/li>\n<li>Amount of leads in different stages<\/li>\n<li>Amount of calls or power connects<\/li>\n<li>Time spent on prospecting vs time spent on follow-ups?<\/li>\n<li>Define which leads are high relevance<\/li>\n<\/ul>\n<p>Setting expectations to the healthy pipeline flow is a difficult activity if you can\u2019t run. Aaron Ross explains more in this video.[\/vc_column_text][nectar_video_lightbox link_style=&#8221;play_button_2&#8243; nectar_play_button_color=&#8221;Extra-Color-1&#8243; image_url=&#8221;3741&#8243; box_shadow=&#8221;none&#8221; video_url=&#8221;https:\/\/www.youtube.com\/watch?v=xY4GxR8as9A&#8221;][vc_column_text css=&#8221;.vc_custom_1480328870905{margin-top: 2% !important;margin-bottom: 5% !important;}&#8221;]However, I would also suggest going 1 step further.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1480331961071{margin-bottom: 2% !important;}&#8221;]\n<h3>Schedule a calendar for your reps.<\/h3>\n<p>I know. At this point it becomes almost as if you&#8217;re babysitting. And that is exactly what you might have to do, though initially!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3096 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/one-hour-activity.png\" alt=\"one-hour-activity\" width=\"768\" height=\"220\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/one-hour-activity.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/one-hour-activity-300x86.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p>\n<p>When you put it on the calendar &#8211; it gets done. I\u2019ve been putting stuff on my calendar even if it\u2019s a regular activity &#8211; otherwise, I would decide to \u201cdo it later\u201d and later soon becomes never. So, block your calendar if you want to stay productive.<\/p>\n<p>And from my own experience, I can tell you. If you decide to setup \u201cProspecting Time\u201d it will not work. It has to be specific. The more specific you are, &#8212; the better. Just be clear about the time it takes. Don\u2019t setup 1-hour activity for half a day and vice versa. That\u2019s why you, as a sales manager, have to try everything yourself first and understand the length each task takes.<\/p>\n<p>Not sure what else to put on the calendar? Well, I loved what Juliana Crispo shared on her Youtube: How to structure your day! <a href=\"https:\/\/www.youtube.com\/watch?v=sZOCD7Jf1rk\" target=\"_blank\">Video Here<\/a>. Be sure to tell her, I sent you!<\/p>\n<p>Ok, we\u2019re nearing the end. What\u2019s the final step?[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1480332046095{margin-bottom: 2% !important;}&#8221;]\n<h3>To Celebrate!!<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"img-drop aligncenter wp-image-3091 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-team.png\" alt=\"happy-team\" width=\"1024\" height=\"512\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-team.png 1024w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-team-300x150.png 300w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-team-768x384.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/happy-team-1000x500.png 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>You might think I totally lost my mind by this point. But hear me out.<\/p>\n<p>Prospecting isn\u2019t the most exciting activity on the planet.\u00a0Some might argue?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3099 aligncenter\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/wrong.png\" alt=\"wrong\" width=\"1024\" height=\"512\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/wrong.png 1024w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/wrong-300x150.png 300w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/wrong-768x384.png 768w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/wrong-1000x500.png 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>It\u2019s your job to make it fun. Think of ways to celebrate small victories &#8211; reps have to remain motivated. It\u2019s usually the toughest part to do as the motivation varies from individual to individual.<\/p>\n<p>And money is less and less effective as a source of motivation. Think creatively for god sakes, what about some competition? The latest gadget? A day off? A new tool to allow them to prospect faster? Symbolic trophy? Even a prank to a loser could work, just not too harsh on this one. But what I want to say, is that it\u2019s your way to think of fun ways to motivate your reps. Not just by giving them a check.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1474451118758{margin-bottom: 5% !important;}&#8221;]\n<h3>On the final chord.<\/h3>\n<p>Well, that is how you make your reps prospect more. Hope it gave you some insights and will help you to set up an effective prospective culture. And even if the buyer\u2019s are more in control than ever, you\u2019re still responsible to adapt your sales reps behaviour to make them more effective. Got anything to add, share or tell me that I\u2019m wrong? Use the comment section below!<\/p>\n<p>Also, I\u2019d like to give you something special for reading all of this:<\/p>\n<p><a href=\"https:\/\/saleschakra.com\/en\/download-success-kit-for-managers\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"cta-img aligncenter wp-image-3089 size-full\" src=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/bundle-cta.png\" alt=\"improving sales prospecting bundle-cta\" width=\"720\" height=\"330\" srcset=\"https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/bundle-cta.png 720w, https:\/\/saleschakra.com\/en\/wp-content\/uploads\/2016\/09\/bundle-cta-300x138.png 300w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; bg_color=&#8221;#f2f4f5&#8243; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_row_inner text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; el_class=&#8221;author-img&#8221; width=&#8221;1\/4&#8243;][image_with_animation image_url=&#8221;1276&#8243; alignment=&#8221;center&#8221; animation=&#8221;None&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; el_class=&#8221;author-desc&#8221; width=&#8221;3\/4&#8243;][vc_column_text]\n<h3><span style=\"color: #a8a8a9;\">by<\/span> Jonas Matkevicius<\/h3>\n<p>Jonas is a marketing specialist at\u00a0<a href=\"https:\/\/saleschakra.com\/en\/\" target=\"_blank\">SalesChakra<\/a>. He is a certified inbound marketer who drives social media engagement and optimizes content for audiences.\u00a0He loves to write on sales, non profits and entrepreneurship.<\/p>\n<p><a style=\"border-bottom: none!important;\" href=\"http:\/\/twitter.com\/JonasMatk\" target=\"_blank\"><i class=\"icon-default-style fa fa-twitter-square accent-color\"><\/i><\/a>\u00a0\u00a0<a style=\"border-bottom: none!important;\" href=\"http:\/\/lt.linkedin.com\/in\/jonasmatkevicius\" target=\"_blank\"><i class=\"icon-default-style fa fa-linkedin-square accent-color\"><\/i><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>E<\/p>\n","protected":false},"author":1,"featured_media":3094,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Roadmap for a Sales Manager to Improve Sales Prospecting<\/title>\n<meta name=\"description\" content=\"Many ways to improve the sales reps prospecting performance, but what is an actual roadmap? 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